‘First mediate, then litigate’: Telangana high court judge pitches faster, cheaper resolution of consumer disputes

Acting Chief Justice P Sam Koshy advocated for mediation to resolve consumer disputes effectively and promptly. Justice Moushumi Bhattacharya suggested integrating the Consumer Protection Act with the Mediation Act, 2023 for better outcomes. She highlighted the importance of quick resolutions for delays in services such as flights and transport. Awareness programs are being planned for National Consumer Day to promote mediation benefits.