Bengaluru man buys liquor worth Rs 2,170, objects to paying Rs 20 for carry bag bearing store’s own name and logo; consumer commission calls it unfair trade practice and deficiency in service, orders Tonique to refund Rs 20 and pay Rs 5,000 compensation and Rs 3,000 litigation costs

A Bengaluru liquor store charged a customer Rs 20 for a carry bag with its branding. The customer complained after paying for the bag needed to carry fragile beverages. The District Consumer Disputes Redressal Commission ruled against the store for unfair trade practices. Tonique was ordered to refund the charge and pay compensation for its deficiency in service.