After going for AI agents, laying off 4K employees; Salesforce CEO says: AI doesn’t have a soul

Salesforce CEO Marc Benioff is sending mixed signals on AI’s workplace impact. While his company replaced 4,000 support jobs with AI agents, he claims AI lacks the human touch essential for sales roles. Despite these cuts, Salesforce is now hiring thousands of new salespeople, highlighting a strategic division between AI-handled support and human-centric sales. Salesforce CEO Marc Benioff is sending mixed signals on AI’s workplace impact. While his company replaced 4,000 support jobs with AI agents, he claims AI lacks the human touch essential for sales roles. Despite these cuts, Salesforce is now hiring thousands of new salespeople, highlighting a strategic division between AI-handled support and human-centric sales.