Apple has launched its Shop with a Specialist over Video service in India, giving customers a new and convenient way to explore and buy Apple products from the comfort of their homes. Through a secure, one-way video call, users can connect with an Apple expert who’ll help them browse the latest devices, including the newly launched iPhone 16 series. How it works The process is simple. Visit apple.com/in/store, and with just a few clicks, you’ll be connected to a trained Apple Specialist via video. The expert appears on screen, but customers stay on audio only. During the session, the Specialist provides personalised guidance, helps compare different models, explains features, and walks customers through Apple’s trade-in deals and financing options. Convenience meets personalisation Whether you’re in a big city or a small town, this service ensures everyone gets a high-quality and personal Apple shopping experience. Available Monday to Friday, between 10 a.m. and 7 p.m. IST, the service works on both iOS and non-iOS devices and is currently offered in English. Karen Rasmussen, Apple’s Head of Retail Online, said, “India is a vibrant and dynamic market, and we’re thrilled to deepen our connection with customers here. Our team is excited to help more Indians find the Apple products that suit their needs.” Second country to get this feature India is only the second country in the world where this service is available, showcasing Apple’s growing focus on the Indian market. Earlier this year, the Apple Store app also launched in India, making it easier than ever to shop, get support, and receive personalised recommendations. Explore the iPhone 16 lineup with a specialist Customers can use the new video shopping feature to check out the powerful iPhone 16 Pro and Pro Max. These phones come with Apple Intelligence, stunning pro camera tools, immersive gaming capabilities, and longer battery life all powered by the A18 Pro chip. The new titanium design is lighter and sleeker, with the best battery life on any iPhone yet. More than just shopping Beyond product purchases, Apple’s online store offers expert advice, learning tools like Today at Apple, and flexible buying options. Whether in-store, online, on a call, or through the app Apple makes it easy to get the help and information you need.
