Chandigarh man books son’s Winnipeg-Delhi flight tickets in 2022, cancels them 6 days before travel; consumer commission orders Yatra Online, Air Canada and Etihad Airways to refund Rs 70,878 with 9% interest

​A Chandigarh resident canceled his son’s flight tickets shortly before the journey due to personal reasons. Initially, the booking platform confirmed that the cancellation process had begun. However, the refund was later denied based on the ticket’s non-refundable nature. The consumer commission held the booking platform accountable for mishandling the process and filed a complaint. Consequently, the commission ordered a refund and compensation for the complainant. A Chandigarh resident canceled his son’s flight tickets shortly before the journey due to personal reasons. Initially, the booking platform confirmed that the cancellation process had begun. However, the refund was later denied based on the ticket’s non-refundable nature. The consumer commission held the booking platform accountable for mishandling the process and filed a complaint. Consequently, the commission ordered a refund and compensation for the complainant.