​Chandigarh man buys Rs 10,999 Columbia jacket, finds tear hidden underneath arm when he wears it for 1st time​, store rejects refund claiming damage was his fault; consumer commission says buyer could not have spotted defect during purchase and orders Rs 31,000 payout

​A customer found a tear in a recently purchased Columbia jacket during its first use. After the store denied any responsibility, he pursued a complaint with the consumer commission. The commission determined that the jacket’s damage was not due to customer mishandling. It ruled that the store failed to provide sufficient evidence to support its claims. Consequently, the commission ordered the store to refund the purchase price and pay compensation. A customer found a tear in a recently purchased Columbia jacket during its first use. After the store denied any responsibility, he pursued a complaint with the consumer commission. The commission determined that the jacket’s damage was not due to customer mishandling. It ruled that the store failed to provide sufficient evidence to support its claims. Consequently, the commission ordered the store to refund the purchase price and pay compensation.