Hyderabad man shares OTP to buy phone on zero-interest EMI, pays Rs 4,204 instalment but never receives handset; consumer commission orders retailer to refund Rs 74,698, pay Rs 30,000 compensation for mental agony and Rs 10,000 litigation costs

A man approached an electronics retailer in March 2024 to purchase a mobile phone through EMI. Despite paying for the phone, it was never delivered to him, though the EMIs continued. The retailer claimed he received the phone and sought police investigation against him for alleged wrongdoing. The consumer commission ruled in favor of the man due to lack of evidence from the retailer.